We want to make sure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return your UNUSED product within 30 days from the date of shipment if all of the following conditions have been correctly satisfied:
- you have completed and submitted the online Return Merchandise Authorization ("RMA") form available on highruin.com within 30 days of the shipment date;
- the product must be unused, unwashed, and not damaged;
- the product must have the refund tag still attached;
- the product must be returned complete with all of its parts and accessories;
- the product must be sent in its original packaging;
- the return must be sent in one single shipment; and
- all returns must be shipped from the same country they were purchased from.
If all of these conditions are satisfied, we will refund the value of the returned product(s) including sales tax less any original shipping costs.
At your expense, send the return package insured, prepaid, and tracked with a courier of your choice. We cannot accept COD returns. Once we receive your package, we will promptly process your return. If your return is accepted, your refund will be issued and you will receive a confirmation email. Your refund will be credited back to the same payment method used to make the original purchase in US Dollars at the current exchange rate. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. If you paid by PayPal, refunds will be credited to your PayPal account. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. If your return does not meet the conditions listed above, you will have the option to request within 10 days of being notified that you are not entitled to a refund that your merchandise be shipped back to you at your own cost in the condition in which it was received by us. If you do not request the return of your merchandise within the 10-day period, we will be entitled to dispose of such merchandise in our sole discretion.
WE RESERVE THE RIGHT TO DESIGNATE ON OUR WEBSITE NON-RETURNABLE MERCHANDISE. THIS DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.